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Operational Governance

Your Best Practice. Every Time.

Worker Line Drawing 500px-1

Safety & Compliance Safety & Compliance

Reduce process risks and verify all your critical tasks.

Operational Excellence Operational Excellence

Standardise work to reduce errors, rework, downtime.

Rapid Onboarding Rapid Onboarding

Help new starters become more productive faster.

Knowledge Retention Knowledge Retention

Capture critical core expertise before it is lost forever.

Digital Transformation Digital Transformation

Transform corporate strategy into proven actions.

AI Guidance AI
Guidance

Guiderails to ensure AI executes your best practice.

Every Worker.  Every Task.  Every Time.

FIELD TECHNICIANS
FIELD TECHNICIANS
PLANT OPERATORS
PLANT OPERATORS
MAINTENANCE TEAMS
MAINTENANCE TEAMS
OFFICE STAFF
OFFICE STAFF
CONTRACTORS
CONTRACTORS
AI ASSISTANTS
AI ASSISTANTS

What teams see after switching:

90%⤴

Faster SOP Creation
M2 OVERLAND STORY

4 wks

To measurable ROI
STORCO STORY

75%⤵

Fewer support requests
COTECCO STORY

No credit card Set up in minutes

Why do our customers love using Knowby?

From slashing SOP creation time to driving rapid software adoption, Knowby doesn't just simplify workflows — it delivers measurable results. Discover how our customers are reducing support tickets, minimizing downtime, and getting teams up to speed faster than ever.

Risk & Compliance

“We sent out lockers to 25 sites and didn’t get one question back on
how to put them together thanks to
the Knowby instructions.”

Jonathan Layton, Managing Director at Storco, explains how Knowby instructions eliminated assembly questions across 25 different sites.

Quality Control

"We're ISO 9001 certified and Knowby has enabled us to keep our products going out the door at the same quality level."

Nick Langan, General Manager at M2 Overland, on how Knowby enables ISO 9001 certified quality control for product consistency.

Operations

“We ship our 4WD products Australia-wide. We have higher confidence that the install will go “as planned” with Knowby”

Derek Mansur, Managing Director of Bronco Built, discusses using Knowby for high-confidence 4WD product installations across Australia.

Health and Safety

“It is especially good for teams with varying literacy issues or multi-lingual workforces where English isn’t their first language.”

Gavin Kenny, Head of Health & Safety at Opal, on using Knowby to support multi-lingual workforces and teams with varying literacy levels.

End user

“Just scan the QR code and go through each step at your own pace, with explanations and videos on how to do it. Makes life so much easier, thank you!”

Cotecco operative testimonial: Explaining the ease of using Knowby QR codes for step-by-step video instructions at the point of work.

Customer Service

“With Knowby, we're spending less of our resources and time managing that customer relationship.”

Tom Field, Founder of BEARHUG, sharing how Knowby reduces time and resources spent on customer relationship management.

Human Resources

Knowby gives junior staff confidence and a sense of belonging by providing know-how at their fingertips.

James Greenacre, Partner at Rosemount AG, sharing how Knowby provides junior staff with digital know-how and professional confidence.

 

More than screen capture – it's enterprise guidance.

Knowby acts as a simple user interface for SOPs. It gathers data ready for you to integrate with other systems. Knowby doesn’t just guide people — it keeps a record of what happens.

 

👋 A friendly 15-minute walkthrough — no sales pitch.

Try Knowby for Free!

30-day free trial, no credit card required.

Five capabilities. One platform. The whole loop.

Most platforms do one piece – capture, or training, or audits. Knowby covers the entire lifecycle of frontline work in one place, so knowledge never falls between the cracks.

Capture
Step 01
Capture

Turn what your experts know into guides anyone can follow.

Instant guides
Schedule
Step 02
Schedule

Get the right instruction to the right person at the right time.

Zero waste
Action
Step 03
Action

Wherever the work happens – Knowby's right there too.

Works anywhere
Track
Step 04
Track

Audit-ready reports without anyone touching a spreadsheet.

Full visibility
Integrate
Step 05
Integrate

Slot Knowby into your stack so knowledge never falls through.

Connected tech

Real stories. Real impact.

Click on the logos to read through the case studies of Knowby customers.

Bearhug Sales & Onboarding

Bronco Built Instructions & IP

Cotecco Service & Support

M2 Overland SOPs & After-Sales

Bearhug overcomes customer resistance to change with Knowby’s clear digital instructions.

As Tom explains in the case study, “We've seen a 30% increase in leads moving from samples to purchases.”

From customer-facing instructions to the source of truth for all operations.

Knowby has helped Bronco Built capture their IP through visual guides – adding significant value to the business.

Cotecco achieved a 90% reduction in remote call out with Knowby instructions.

The company needed a way to empower customer staff to handle routine tasks and minor troubleshooting on their own, without damaging the equipment.

For over two and a half years, Knowby has served as an indispensable tool for M2 Overland.

It has transformed their approach to health and safety, SOPs, after-sales support, and the maintenance of their ISO 9001 certification.

User-facing platform for your organisation.

The Enterprise Guidance Platform: Bridging the gap between complex systems and daily work.

Global Multilingual Know-how Global Multilingual Know-how

Deliver interactive digital instructions to your global workforce in their preferred language, capturing critical field data in real-time.

Contextual Guided Workflows Contextual Guided Workflows

Transform static SOPs into dynamic, data-driven experiences guiding workers where the work happens and supporting compliance.

Closing the Execution Gap Closing the Execution Gap

Bridge the gap between your organisation's high-level systems and the boots-on-the-ground actions of your entire frontline team.

The One Source of Truth The One Source of Truth

Turn tribal know-how into a smart, intuitive UI that guides daily tasks, records results, and completely eliminates manual reporting.

👌 No credit card required   👌 No ‘talk to sales’   

We've thought of everything!

Seamlessly manage and share your know-how with features like real-time updates, QR-code access, multilingual support, detailed logs, customisable branding, and many more…

AI

Works with your AI

Connect Claude or any MCP-compatible AI to search, create, and execute knowbys in chat.

Processing screen showing Knowby AI converting voice-over video into a structured step-by-step guide

AI-png

AI Instructions platform

Knowby uses multimodal generative AI to transform voice-over video into guides.

Web Card

Record clicks

Turn web interactions into visual step-by-step guides.

PDF Card

Capture PDFs

Use Manual PDF Capture Tool to extract steps directly.

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Form fields

Capture real-time data directly from the instruction.

Hosting

International Hosting

Choose Canada, EU or APAC during setup. Your data stays in the region that meets your sovereignty needs.

Integration ready

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Integration ready

Send captured data anywhere via email or webhooks.

Interface showing an approval process with a list of assigned approvers and status indicators for quality control.

Checkmark approval status icon.

Approval workflow

Ensure quality by submitting guides for approval.

Smartphone mockup displaying a medical training schedule with tasks labeled 'Completed Late' and 'Start Task' to show workflow management.

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Scheduling

Assign and schedule tasks to improve workflow.

An instruction card featuring a welding robot and a scannable QR code for instant mobile guide access

QR code scanning icon.

Quick access

Instantly open guides by scanning QR-codes.

👀 …and yes, it does versioning, offline mode, QR codes, custom branding and multi-language too.

Frequently asked questions

Create, update, and share work instructions effortlessly. Streamline compliance and boost productivity with ease.

💰 How much does Knowby cost?

Knowby Pro is $5 per user per month, with no minimum user requirements. There’s a 30‑day free trial, with transparent pricing and no hidden fees or lock-in contracts.

🔮 How does Knowby create instructions using AI?

From Video to Step-by-Step Guide in Seconds

Knowby’s Video Intelligence uses advanced AI to turn your video with voiceovers into clear, bite-sized digital instructions automatically.

How the Magic Happens

Knowbys uses Multimodal Generative AI. Multimodal generative AI models can understand and generate content across multiple types of data, or "modalities" – such as text, images, audio, and video.

Knowby takes the original instruction format – e.g., a video with voiceover – and accurately converts it into step-by-step instructions based on the corresponding audio and visual input.

The process is simple:
1. Listen: Our AI converts the voiceover into accurate text - no hallucinations. 
2. See: Knowby’s custom-built Video Intelligence code analyzes the visual actions in the video.
3. Output: It blends the two together to generate a perfectly timed, step-by-step guide.

Why it Works: Brain-Friendly Learning

We didn't just build this for speed; we built it for the human brain. Our format is backed by Cognitive Load Theory, which suggests that people learn best when information is broken down into small, manageable pieces.

By stripping away the "noise" of a long video and providing focused steps, Knowby makes it nearly impossible for your team to miss a beat.

The Bottom Line

You record the process; Knowby builds the manual. It’s the fastest way to turn tribal knowledge into a professional library of training guides, work instructions and SOPs.

📝 Does Knowby AI write the copy in the instructions?

Yes, but only by transcribing and segmenting existing voiceovers or text from your source. It does not invent new copy. Knowby creates instructions based on what you supply.

Knowby is not designed to create instructions from scratch.
It transforms existing, approved materials (videos, PDFs, manuals, etc.) into a structured, step-by-step format.

Why? Because Knowby is widely used in health and safety, compliance, and training. These use cases require that instructions come verbatim from the original source. While steps can be enhanced post-creation, Knowby does not generate new copy or expand on the existing copy.

🔒 Are Knowby instructions secure from the public?

Yes. Knowby provides flexible visibility settings:

Public knowby: Viewable by anyone with the link; No login required; Search engine discoverable; Ideal for general tutorials or public-facing guides.

Private knowby: Only accessible to members of your organization; Login required; Suitable for internal or confidential content

Restricted (Team) knowby: Shared with specific teams within the organization; Login + team membership required; Perfect for SOPs, internal training, or department-specific workflows

🖥️ What technology does Knowby use to keep private knowbys secure?

Knowby uses enterprise-grade security protocols to protect private content at every level. Here's how your private knowbys stay secure:

✅ Data Encryption

  • All data is encrypted in transit (TLS 1.2 or higher) and at rest using AES-256 encryption standards.
  • This includes media files, step text, and any associated metadata.

✅ Authentication & Access Control

  • Knowby uses secure authentication protocols (e.g., OAuth 2.0, SSO support) for login and team-based access.
  • Content access is role-based, ensuring only authorized users or teams can view or edit private knowbys.

✅ Secure Cloud Infrastructure

  • Knowby is securely hosted on Google Cloud Platform (GCP), with data residency in Australia (Sydney and Melbourne).
  • GCP is a world-leading cloud provider, offering advanced security, encryption, and compliance with international standards including ISO 27001, SOC 2, and GDPR.

✅ Audit Logging & Activity Tracking

  • Knowby automatically tracks and records key user activity – such as logins, content creation, edits, approvals, and deletions – to support transparency, security, and compliance. Knowby can provide detailed records upon request to assist with reviews, investigations, or reporting needs.

✅ Content Privacy by Design

  • Knowby adheres to privacy-by-design principles: no data scraping, no AI training on your content, and no public indexing of private knowbys.
  • Only members of your organization – or specific teams, if restricted – can access private or internal instructions.

📈 AI-Powered Know-How Interface Connecting Every Worker to Your Organisation

Provide digital instructions to those who need them in their own language while supporting data capture. Knowby turns work into guided, data-driven experiences—where work happens.

An Enterprise Guidance Platform is the missing link between your company’s complex systems and your people’s daily actions. It turns your organisation's 'know-how' into an interactive, AI-powered UI that guides work and records results simultaneously.

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