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Streamline Your Hospitality Training and Improve Customer Experience

“

People just want to get the answer as quickly as possible. With Knowby instructions, you’re eliminating that frustration and providing them with a digital assistant so, they don’t have to pick up the phone and call someone. 

” 

Grant Rogers - Knowby Founder

Streamline Training and Reduce Guest Enquiries with Knowby Instructions - A Quick Demo

In this video, Brendon, known as "The Technology Concierge" interviews Grant Rogers from Knowby to explore the benefits of step-by-step instructions for staff training and guest assistance. Knowby is a platform designed to create instructional content using a combination of video, still images, and text, aimed at enhancing user engagement and efficiency.

No Credit Card Required
No Credit Card Required

Benefits of the Knowby Instructions Platform

Knowby can be used for customer facing instructions and internal staff processes, eliminating the need for multiple systems. 

Customer facing instructions and beyond

Customer Facing Instructions & Beyond

“Knowby is the best way to deliver any instruction. Now we use public Knowbys for our customers and we also use it as our work instructions for internal processes.

It's reduced our onboarding time and volume of customer enquiries” 

Derek Mansur, Bronco Built

How_To_Slice_Bread QR Code

Quick QR Code Access

Nobody wants to read a manual. Make it easy for your customer and eliminate frustrations. 

Allow employees or customers instant access to instructions using QR codes. 

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Track Who
Has Been Trained

In terms of safety and compliance, Knowby allows you to train and document who has been trained.

You can turn mandatory steps on and off in the backend so you have the flexibility of how you need employees or customers to move through each instruction.  

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Reduce Reliance
on Key Staff

"I think the value of Knowby internally is that we consider it to be the one source of truth. It has reduced reliance on a key man, which has added value to our business."
 
 Derek Mansur, Bronco Built

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Reduce Downtime

Making the knowledge accessible to everyone when and where they work means everyone has help when and where they need it.

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Stand Out
From The Competition

Knowby has been a great differentiator for Bronco Built by delivering exceptional instructions to our customers."

Derek Mansur, Knowby customer

Create instructions that employees love to use.


Create SOPs that employees love to use

 

Sign up for your free trial today.

No credit card required.

Knowby - The Better Way to Deliver Instructions

  • The Challenge - finding a more efficient way to deliver instructions

    The Challenge - Finding a More Efficient Way to Deliver Instructions

    In many industries, particularly hospitality, providing clear instructions for staff and guests is essential but often challenging. Traditional methods, such as manuals and long-form videos, are frequently ineffective. Manuals are rarely consulted, and long instructional videos can be overwhelming and time-consuming for users to navigate. The goal was to find a more efficient and engaging way to deliver instructions that cater to the modern user’s preferences for quick, digestible information.

  • The Solution - a flexible and easy-to-use instructions platform

    Flexible and User Friendly Instructions Platform

    Knowby addressed these challenges by offering a flexible and easy-to-use platform for creating instructional content that includes video, images, and text. Key features of the Knowby platform include:

    • Step-by-Step Instructions: Content is broken down into simple, sequential steps, much like social media feeds, making it easier for users to follow along.
    • Combination of Media: Knowby allows for a mix of video, images, and text, ensuring that instructions are clear and engaging.
    • Ease of Updates: Unlike traditional video content, where updating a single step would require re-shooting the entire video, Knowby allows users to easily update specific steps without redoing the entire instruction set.
    • QR Code Integration: Instructions can be accessed instantly via QR codes placed in relevant locations, such as a kitchen or service area, providing on-demand help.

     

  • Quick Demo - how to create an instructions guide

    Create An Instructions Guide in 3 Simple Steps

    In our earlier video, Grant demonstrated the creation of a simple instructional guide on how to change a beer keg using Knowby. The process was swift, taking only about 10 minutes to create the entire guide, including:

    1. Shooting the Video and Capturing Images: Content was created on-the-spot, demonstrating real-life scenarios such as the somewhat tricky task of changing a beer keg.

    2. Assembling the Instructions: Using the Knowby platform, the video and images were easily assembled into a step-by-step guide.

    3. Deploying the Content: QR codes were generated for easy access by staff in the beer cellar, ensuring they could refer to the guide whenever needed.
  • Results - transforming the way instructions are delivered

    Benefits of Digital Instructions

    The use of Knowby transformed the way instructions were delivered, offering several key benefits:

    • Improved User Engagement: By presenting instructions in a format similar to social media, Knowby made it easier and more engaging for users to follow along.

    • Time and Cost Efficiency: The ease of creating and updating content significantly reduced the time and cost associated with producing instructional videos.

    • Enhanced Learning and Retention: The step-by-step format, coupled with the ability to quickly refer back to specific instructions, improved both the learning experience for staff and the ease of use for guests.
  • A solution for quick, accessible and engaging instructional content

    Knowby successfully provided a solution that catered to the modern need for quick, accessible, and engaging instructional content. By leveraging the power of video, combined with the simplicity of step-by-step guides and the convenience of QR code access, Knowby proved to be an invaluable tool for both staff training and guest assistance. This demonstration highlights the platform's effectiveness in a real-world scenario, demonstrating its potential to transform training and instructional methods across various industries.

The Challenge - Finding a More Efficient Way to Deliver Instructions

In many industries, particularly hospitality, providing clear instructions for staff and guests is essential but often challenging. Traditional methods, such as manuals and long-form videos, are frequently ineffective. Manuals are rarely consulted, and long instructional videos can be overwhelming and time-consuming for users to navigate. The goal was to find a more efficient and engaging way to deliver instructions that cater to the modern user’s preferences for quick, digestible information.

Flexible and User Friendly Instructions Platform

Knowby addressed these challenges by offering a flexible and easy-to-use platform for creating instructional content that includes video, images, and text. Key features of the Knowby platform include:

  • Step-by-Step Instructions: Content is broken down into simple, sequential steps, much like social media feeds, making it easier for users to follow along.
  • Combination of Media: Knowby allows for a mix of video, images, and text, ensuring that instructions are clear and engaging.
  • Ease of Updates: Unlike traditional video content, where updating a single step would require re-shooting the entire video, Knowby allows users to easily update specific steps without redoing the entire instruction set.
  • QR Code Integration: Instructions can be accessed instantly via QR codes placed in relevant locations, such as a kitchen or service area, providing on-demand help.

 

Create An Instructions Guide in 3 Simple Steps

In our earlier video, Grant demonstrated the creation of a simple instructional guide on how to change a beer keg using Knowby. The process was swift, taking only about 10 minutes to create the entire guide, including:

  1. Shooting the Video and Capturing Images: Content was created on-the-spot, demonstrating real-life scenarios such as the somewhat tricky task of changing a beer keg.

  2. Assembling the Instructions: Using the Knowby platform, the video and images were easily assembled into a step-by-step guide.

  3. Deploying the Content: QR codes were generated for easy access by staff in the beer cellar, ensuring they could refer to the guide whenever needed.

Benefits of Digital Instructions

The use of Knowby transformed the way instructions were delivered, offering several key benefits:

  • Improved User Engagement: By presenting instructions in a format similar to social media, Knowby made it easier and more engaging for users to follow along.

  • Time and Cost Efficiency: The ease of creating and updating content significantly reduced the time and cost associated with producing instructional videos.

  • Enhanced Learning and Retention: The step-by-step format, coupled with the ability to quickly refer back to specific instructions, improved both the learning experience for staff and the ease of use for guests.

Knowby successfully provided a solution that catered to the modern need for quick, accessible, and engaging instructional content. By leveraging the power of video, combined with the simplicity of step-by-step guides and the convenience of QR code access, Knowby proved to be an invaluable tool for both staff training and guest assistance. This demonstration highlights the platform's effectiveness in a real-world scenario, demonstrating its potential to transform training and instructional methods across various industries.

More Examples of Hospitality Training and Customer Instructions

Knowby Pro, with its unique features and adaptability, is becoming an integral tool in the Hospitality Industry. By providing clear video instructions and text aids, Knowby Pro enhances both staff training and guest experience. Whether it's operating room amenities, cleaning procedures, safety protocols or cooking methods, Knowby Pro's scannable QR codes make critical information instantly accessible. This aids staff in skill development and enables guests to use facilities with ease. Explore more examples below to see how Knowby Pro can elevate your hospitality services.

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Short Term Rental: How to use our Oven

Navigate your vacation rental's oven with ease! This Knowby guide provides step-by-step instructions to preheat, bake, grill, and safely clean the appliance, ensuring a hassle-free cooking experience.

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Making the Perfect Bed
Making the Perfect Bed

This knowby provides a step-by-step guide with some secret tricks-of-the-trade to help you make a flawless bed!

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Change the Water Filter for the In-Room Coffee Machine
Change the Water Filter for the In-Room Coffee Machine

Refresh your in-room coffee experience! This Knowby guide walks you through the process of changing the water filter in your coffee machine, ensuring the freshest brew each morning of your stay.

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How to Shake Drinks

Discover the art of drink shaking with Knowby instructions! Learn the techniques, tips, and tricks to achieve that perfect blend and texture in your beverages. Master the shake and elevate your drink game!

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