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Streamlining Industrial Workflows Through QR Code Documentation

"By creating QR code documentation, we are providing our customers a quick and easy reminder of how to change over their production lines, without needing to dive into instruction manuals." 

 

Managing Director, Altus Mostert, Robotic Innovations

Robotic Innovations - Case Study

Robotic Innovations aimed to provide their customers with simple and effective instructions to change over the FANUC CRX-25iA cobot to new production lines. To achieve this, they collaborated with health and safety consultancy Pocketknife Group (PKG) and work capture company Behemoth Technology. These experts help enterprise organisations leverage technology to observe, capture, document, monitor, and visualise industrial workflows.

By integrating QR code documentation, Robotic Innovations offered their customers instant access to critical setup instructions without the need for cumbersome manuals.

With up-to-date work procedures, datasheets, equipment manuals, and safety protocols available via digital devices, workers can efficiently access essential information exactly when and where they need it. When implemented effectively, QR codes help reduce frustration, minimise support needs, and enable safer, more efficient work environments.

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Creating Practical Field Documentation

While QR codes streamline access to documentation, field materials must be carefully crafted into practical formats that are easy to access and understand in real-time work environments. Effective documentation includes:

Considerations Before Documenting Work Instructions

When authoring work documentation accessed by QR codes, it is important to consider the needs and environmental conditions of the worker to deliver a positive user experience.
 
What is the essential information a worker needs to know? How much time will they have? What is the best balance of text, images, and video?

The Benefit of Using a Digital Instruction Platform

By using a step-by-step digital instructions platform like Knowby, you can break the complete task down into manageable steps so the worker is not overloaded. This means of accessing work instructions also eliminates barriers in the instance of language diversity or noisy environments as the system eliminates the need for audio.

The Six-Step Process for Optimised Digital Documentation

The timelapse from Behemoth Technology shows the process of capturing the supporting video assets for Robotics Innovations. Developing effective work instructions requires effort to listen and learn the most complex details of the production task, then carefully describing each step in clear, understandable language. In short, it takes time to make things simple.

1
Identify the Process
Determine which processes should be transformed into digital guides. Beyond onboarding and training, businesses should document essential yet often-overlooked tasks, such as troubleshooting, customer service best practices, and routine maintenance.
 
By systematically identifying these processes, organizations can reduce knowledge gaps and empower employees with accessible, step-by-step guidance. Digital documentation is a valuable resource for new hires and seasoned employees, helping maintain continuity even as teams evolve over time.
2
Optimise the Process
Before documentation, analyse and refine the business process to improve efficiency. By optimising workflows beforehand, organisations ensure they are capturing the best version of the procedure.
 

DO NOT SKIP THIS STEP: Be warned that it is common for internal debate to arise about work procedures previously considered to be standardised after image or video assets have been produced, potentially requiring them to be retaken. To avoid this problem, map out and internally approve the workflows before commissioning a photography shoot.

3
Record the Optimised Processes
Using media-rich tools like Knowby, capture videos and photos of the optimised processes. A visual-first approach prevents important details from being overlooked and makes complex instructions easier to understand.
 
Ideally, capture image and video assets at the location where the work task is being carried out. Using smartphones can suffice, but the image framing, resolution quality, and retouching from an experienced photographer can significantly enhance the final documentation.
4
Convert Processes Into Step-by-Step Guides

Leverage Knowby to transform recorded processes into digestible step-by-step guides. Combining text descriptions with visuals enhances clarity and usability.

5
Conduct User Testing and Make Adjustments

Before finalising the documentation, test it with selected users to identify potential gaps. Gathering feedback allows refinements to be made, ensuring the final version is as effective as possible.

6
Share Throughout the Organisation

Distribute the finalised copy of the digital instruction created through QR code documentation. Share this across the organisation and with relevant stakeholders. With easy access to well-documented instructions, teams can operate more efficiently and with greater confidence.

Knowby is an Easy-To-Use Tool

Pocketknife Group and Behemoth assisted Robotic Innovations to successfully leverage Knowby step-by-step instructions, accessed via a QR code, to simplify this work process. The content serves as a convenient fallback reminder of the simple steps required for the infrequent task of switching their palletising robots, removing potential frustration and improving customer experience.
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How Robotic Innovations Use Knowby for QR Code Documentations

See the end result of the work instructions for 'Set up a FANUC cobot for palletising by Robotic Innovations' using Knowby. You can view the embedded work instruction below or click on the link to the work instruction to view on any device. 

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